BEST HUMAN RECOURCES PRACTICES IN THE HOTEL INDUSTRY
Abstract
The hotel industry in Serbia is subject to tough global and local competition, which creates the need to improve the efficiency of business management and increase the quality of products and services in order to maintain and improve market placement. Only the hotels focused on the service quality and their guests’ satisfaction can achieve positive results. The quality in the hotel industry is related to many factors, and the most important are human resources. Modern business management in the hotel business imposes high goals to the management which can be achieved only if attitude toward people is changed. This paper’s aim is to show the human resources management practices within international hotel chains as bearers of standard within the business. The task of this paper is to give ideas to Serbian hotel managers whose implementation will raise the level of hotel service to a higher level.
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References
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25. Vrtiprah, V., Sladoljev, J. (2012). Utjecaj zadovoljstva zaposlenika na kvalitetu proizvoda i usluga u hotelskom poduzeću. Ekonomska misao i praksa, No. 1, 97-122.
26. Vujičić, D., Jovičić, A., Lalić, D., Gagić, S., Cvejanov, A. (2015). The Relation Between Job Insecurity, Job Satisfaction and Organizational Commitment among Employees in the Tourism Sector in Novi Sad. Economic and Industrial Democracy, Vol. 36, No. 4, 633-652.
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2. Bartoluci, M., Birkić, D. (2011). Upravljanje kvalitetom ljudskih resursa u zdravstvenom turizmu. Acta Turistica Nova, Vol. 5, No. 1, 53-74.
3. Boardman, J., Barbato, C. (2008). Review of Socially Responsible HR and Labour Relations Practice in International Hotel Chains Geneva: International Labour Organization.
4. Bohdanowicz, P., Zientara, P. (2009). Hotel Companies' Contribution to Improving the Quality of Life of Local Communities and the Well-Being of their Employees. Tourism and Hospitality Research, Vol. 9, No. 2, 147-158.
5. Chiang, C. F., Jang, S. S. (2008). An Expectancy Theory Model for Hotel Employee Motivation. International Journal of Hospitality Management, Vol. 27, No. 2, 313-322.
6. Čerović, S. (2013). Upravljanje ljudskim resursima u hotelijerstvu, Beograd: Fakultet za turistički i hotelijerski menadžment, Univerzitet Singidunum.
7. Dimanić, N. (2013). Značaj obuke za upravljanje ljudskim resursima u hotelijerstvu, Master rad, Univerzizitet u Nišu, Prirodno-matematički fakultet.
8. Ðuričin, D., Janošević, S. (2009). Strategijska analiza ljudskih resursa. Economic Themes, Vol. 47, No. 1.
9. Gagić, S. (2014). Osnove ugostiteljstva, Novi Sad: Alfagraf.
10. Hjalager, A. M. (2007). Stages in the Economic Globalization of Tourism. Annals of Tourism Research, Vol. 34, No. 2, 437-457.
11. Jovičić, A., Petrović, M. D., Vujučić, D. (2013). Briga za zaposlene kao princip menadžmenta kvaliteta - Studija slučaja hotelskog lanca Intercontinental Hotels Group. Ekonomski signali, Vol. 8, No. 1, 1-13.
12. Jovičić, A. Gagić, S. (2016). Hotel Innovation and Inter-cluster Differences. International Scientific Conference „Tourism in Function of Development of the Rupublic of Serbia, Spa Tourism in Serbia and Experiences of Other Countries“, Thematic Proceedings 2, University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja, 448-463.
13. Kimpakorn, N., Tocquer, G. (2009). Employees' Commitment to Brands in the Service Sector: Luxury Hotel Chains in Thailand. Journal of Brand Management, Vol. 16, No. 8, 532-544.
14. Kovačević, B. (2012). Uticaj nivoa obrazovanja na zadovoljstvo humanog kapitala u turističko-hotelijerskom poslovanju. Škola biznisa, 49-59.
15. Kusluvan, S., Kusluvan, Z., Ilhan, I., Buyruk, L. (2010). The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry. Cornell Hospitality Quarterly, Vol. 51, No. 2, 171-214.
16. Lutovac, M. (2012). Upravljanje ljudskim resursima u cilju razvoja intelektualnog kapitala. X međunarodna naučno-stručna konferencija „Na putu ka dobu znanja“, 28 i 29. septembar 2012, Sremski Karlovci, Zbornik radova, 180-187.
17. Miletić, F. (2016). Unapređenje postupka selekcije na primjeru hotela Radisson Blu Split, Doktorska disertacija, Univerzitet u Splitu, Ekonomski fakultet, Split.
18. Petrović, P., Petrović, J. (2013). Upravljanje promenama i unapređivanje dnevnog menadžmenta u hotelskoj industriji, Hotelska kuća 2013. IX Međunarodni naučno-stručni simpozijum „Uticaj globalnih turističkih tokova na kvalitet hotelskog poslovanja“, Zbornik radova, 161-170.
19. Radosavljević, G. (2008). Hotelski lanci u procesu globalizacije. Ekonomski horizonti, Vol. 10, No. 1-2, 53-63.
20. Suton, I. (2016). Unapređenje planiranja ljudskih resursa, njihovog regrutiranja, selekcije i raspoređivanja na radna mjesta, Doktorska disertacija, Univerzitet u Splitu, Ekonomski fakultet, Split.
21. Šekarić-Sotirovski, J. (2015). Uticaj ljudskih resursa na uspešno poslovanje hotelskih preduzeća. Synthesis 2015-International Scientific Conference of IT and Business-Related Research, Singidunum University, Conference proceedings, 541-546.
22. Tepšić, Ž. (2012). Mjerenje učinkovitosti ljudskog/intelektualnog kapitala u hotelskoj industriji. Acta Turistica Nova, Vol. 6, No. 1, 43-56.
23. Trdina, D. (2010). Upravljanje ljudskim potencijalima u zdravstveno-turističkim centrima Republike Hrvatske. Hrvatski znanstveno stručni skup o menadžmentu u turizmu i sportu: Zbornik radova, 1(1), 315-329.
24. Vlahović, S. (2007). Upravljanje ljudskim resursima i njihova primena u hotelijerstvu. Zbornik radova Edukacija zaposlenih u turizmu, Beograd: Univerzitet Singidunum.
25. Vrtiprah, V., Sladoljev, J. (2012). Utjecaj zadovoljstva zaposlenika na kvalitetu proizvoda i usluga u hotelskom poduzeću. Ekonomska misao i praksa, No. 1, 97-122.
26. Vujičić, D., Jovičić, A., Lalić, D., Gagić, S., Cvejanov, A. (2015). The Relation Between Job Insecurity, Job Satisfaction and Organizational Commitment among Employees in the Tourism Sector in Novi Sad. Economic and Industrial Democracy, Vol. 36, No. 4, 633-652.
27. Vujović, S., Premović, J., Grujić, B. (2014). Kadrovi u turizmu-specifičnosti obrazovanja kadrova za turizam. Ekonomski vidici, 437-445.
28. http://ir.shareholder.com/mar/downloads/HumanRightsStatement.pdf. (30 January 2017)
29. http://hiltonworldwide.hilton.com/en/ww/promotions/Human_Rights/
index.jhtml. (04 February 2017)
30. http://www.ihgplc.com/index.asp?pageid=375§ion=Factsheets. (04 February 2017)
31. http://www.ladbrokesplc.com/downloads/reports/CSR%20Report%20
2005.pdf. (04 February 2017)
32. http://www.hyatt.com/hyatt/about/diversity/index.jsp. (04 February 2017)
33. http://hiltonworldwide1.hilton.com/en_US/ww/index.do – diversity. (04 February 2017)
34. /www.hilton-university.com/(05 February 2017)
35. http://www.marriott.com/corporateinfo/culture/coreValues.mi. (05 February 2017)
36. http://www.careers.ichotelsgroup.com/apps/ecareers/ecareers.nsf/
Home?OpenForm. (05 February 2017)
37. http://www.accor.com/gb/rh/choisir_accor/competences.asp. (05 February 2017)
Published
2017-06-03
How to Cite
Gagić, S., & Jovičić-Vuković, A. (2017). BEST HUMAN RECOURCES PRACTICES IN THE HOTEL INDUSTRY. Tourism International Scientific Conference Vrnjačka Banja - TISC, 2(1), 113-131. Retrieved from http://www.tisc.rs/proceedings/index.php/hitmc/article/view/136
