SPECIFICS OF RISKS AND RISKS MANAGEMENT IN TOURISM
Abstract
Risks management and the adoption of techniques of effective risks management can increase the safety and performance of the business operators of the tourism industry. The objective of risks management in tourism is ensuring continuous performing of the activity without any losses that might be caused by the realization of a risk. Risks management in tourism is not possible without knowing the specifics of risks, their interactions and measures that can prevent or mitigate the occurrence of risks. Specific risks in tourism result from the specificity of tourism as a phenomenon, the tourist offer and tourist demand. The aim of this paper is to emphasize the importance of management of risks to which representatives of the tourism industry are exposed. Effective and efficient risk management in the tourism industry is based on adequate identification and risks analysis, planning and implementation process –all aiming at preventing or mitigating the occurrence of risks.
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