QUALITY OF STAFF, THEIR TRAINING AND DEVELOPMENT - NEED FOR A SUCCESSFUL BUSINESS IN TOURISM

  • Lidija Simonceska Faculty of Tourism and Hospitality, Ohrid
  • Toni Cvetanoski Manager, Enterprise Support Agency - ESA Ohrid
Keywords: human resources, quality, development, tourism business

Abstract

Tourism represents a significant activity worldwide. The tourism business is a dynamic activity and its structure mostly consists of small and medium enterprises. The human resources in tourism have a significant role in providing quality services to tourists. Taking this into account, it is necessary to pay special attention to permanent training of personnel in the tourist business. The training and development of staff in the field of tourism represents one of the main conditions for successful working in the highly competitive travel market. If we take into account the importance of training and development of human resources in tourism, the aim of this paper is to point out the activities and actions implemented in Macedonia, as well as to pont out their importance and the investments made by the companies in that direction, especially the investments made for that purpose, according to the statistics of the planning regions.

 

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References

Masic, B., Babic, L., Djordjevic-Boljanovic, J., Dobrijevic, G., & Veselinovic, S. (2010): Management, Principles, Concepts and Processes, University Singidunum, Belgrade.

Project “Capacity Building for Creation of Knowledge-Based Economy; Research “Analysis for Training Needs of Small and Medium-Sized Enterprises”, (March 2010), Skopje.

Simonceska L. (2010): Business Planning Application in the Tourism Industry, FTH, Ohrid.

Simonceska L. (2013): Management, Institute for Tourism Research, Ohrid, FTH.

State Statistical Office (2012), Regions in Republic of Macedonia, 2012, Skopje.

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www.lazartanev.edu.mk

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Published
2016-06-04
How to Cite
Simonceska, L., & Cvetanoski, T. (2016). QUALITY OF STAFF, THEIR TRAINING AND DEVELOPMENT - NEED FOR A SUCCESSFUL BUSINESS IN TOURISM. Tourism International Scientific Conference Vrnjačka Banja - TISC, 1(2), 586-601. Retrieved from http://www.tisc.rs/proceedings/index.php/hitmc/article/view/204